Desktop Support Analyst

Immediate need for a talented Desktop Support Analyst. This is a 06+months contract opportunity with long-term potential and is located in Santa Clara, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-31385

Pay Range: $24 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide complex technical support for desktop, software, and hardware installation, including remote access technologies.
• Analyze, diagnose, and resolve issues with desktop computers, operating systems, and application software.
• Collaborate with user groups and IT partners to address technical issues and implement solutions.
• Manage the lifecycle of desktop technology, including procurement, refresh, and disposition processes.
• Coordinate technical work orders for installations, moves, adds, and changes within the desktop environment.
• Document hardware/software changes and maintain inventory records.
• Troubleshoot and analyze PC hardware, operating systems (Windows 7, Windows 10, Linux), and office automation software.
• Engage in audio/video setup and troubleshooting, along with printer maintenance.

Key Requirements and Technology Experience:

• Nice to have: College degree or equivalent experience.
• Microsoft Certified Systems Engineer (MCSE).
• Familiarity with Windows Domain and Azure.
• 5+ years of experience in desktop support, with at least 1 year in a Linux environment (Ubuntu preferred).
• Strong expertise in Windows desktop operating systems and advanced troubleshooting skills.
• Hands-on experience with Shell/Bash or Perl scripting.
• Knowledge of GxP/validated systems is highly preferred.
• Intermediate knowledge of LAN environments and communication protocols.
• Creativity and advanced problem-solving skills.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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