Desktop Support Analyst

Job title: Desktop Support Analyst – Global Investment Firm

Location: London 4 days per week in office

Employment type: Full-time, permanent

The opportunity

Actus Search is working with a leading global quantitative investment manager to hire a Desktop Support Analyst into its London technology team.

You’ll support a global community of 500+ users in a Windows environment, working face to face on site and remotely. This is a high-touch role in a fast-moving trading business. You’ll be expected to fix issues quickly, communicate well and find ways to automate repetitive work.

Your impact

• Supporting users on Windows, Outlook/Exchange and Microsoft Office, both on-premise and in the cloud
• Managing access control through Active Directory and Group Policy
• Resolving remote access and hardware issues
• Providing 24x5 support, plus weekend on-call on a rota
• Handling incidents and requests promptly, following established runbooks and ITSM processes
• Working with Level 2/3 teams and external vendors to fix more complex issues
• Monitoring alerts and fixing failed, degraded or unavailable services before users are affected
• Automating common tasks to improve efficiency
• Working with internal and external teams on longer-term improvements

What you’ll bring

• Strong hands-on experience supporting Windows 10 and Windows Server 2012+
• Detailed knowledge of Office 365 and Azure, including Outlook, OneDrive, SharePoint and DLP
• Solid experience with Active Directory, Group Policy, remote access solutions and software deployment
• Experience installing, troubleshooting and managing desktop hardware
• A strong commitment to customer service, with the confidence to support demanding users
• Able to work with little supervision, keep several priorities moving and follow tickets through to resolution
• Clear written and verbal communication, and a collaborative, team-first approach
• Curious about new technology, and comfortable solving problems you haven’t seen before
• A degree in Computer Science, Engineering or a related field, or equivalent experience

Bonus points for

• Scripting in PowerShell or Python
• Networking knowledge
• Exposure to Linux environments

What’s on offer

• Join a highly technical, engineering-led global investment firm
• See the technology behind a fast-paced trading environment
• Room to grow into automation and infrastructure work
• Competitive salary and benefits