Desktop Support Analyst

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Desktop Support Analyst

WHAT WE SEEK

This position will be responsible for the procurement, inventory, and end user desktop support. The Desktop Support Analyst is responsible for new hire onboarding and offboarding. This position reports to the Senior Manager of IT. This is a hybrid role, and will require the employee to go into the office in downtown Pittsburgh 2-3 days per week.

WHAT YOUR DAY WILL LOOK LIKE

• Manage and maintain computer images, issuance of hardware, and staff training on installed software
• Setup staff accounts for AD, Exchange, Google, and other systems as necessary
• Troubleshoot end user issues with corporate business applications and hardware via phone and email
• Regular weekly reports to management.
• Onboard and offboard staff as necessary
• Perform other duties as assigned by management

WHAT SHOULD BE IN YOUR BACKPACK

• Associates Degree in related technology field
• Two (2) or more years of experience in desktop support position
• Ability to respond to requests in a timely fashion.
• Experience with installation/configuration of Windows and Mac OS X
• Knowledge of Active Directory, Exchange and Google Workspace
• Excellent oral communication skills
• Excellent customer service demeanor and interpersonal skills
• Ability to manage multiple concurrent tasks while maintaining appropriate attitude and composure
• Desire to work as part of a highly productive team in a fast paced environment
• Regularly required to stand, walk, and sit; occasionally required to stoop, kneel or crouch; occasionally lifts and/or pushes up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and depth perception

WHAT GIVES US PURPOSE

Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity.  As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. 

WHAT WE PROVIDE

• Holistic Wellbeing
  • An inclusive range of Health Insurance options
  • Short-Term and Long-Term Disability Insurance at no cost to you
• Fostering Joy
  • Flexible work arrangements with our Work From Anywhere Policy
  • Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
• Empowering Parenthood 
  • Paid Parental Leave
  • Reduced working hours on full pay for soon-to-be and new parents
  • Free access to CL products for employees and their children
• A Place for Connection
  • Quarterly Wellness Incentives
  • Monthly employee activities + recognition program
  • Employee Allyship Groups (EAGs)

WHAT WE BELIEVE

We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities.