Desktop Support Analyst | Multiple Opportunities

• Sydney Lower North Shore
• Multiple Contract Opportunities (Contractor and full time)
• Level 1 Desktop & End User Support

We are currently seeking expressions of interest from Level 1 Desktop Support Analysts for a number of upcoming opportunities.

Working within a large, complex enterprise environment. These roles will provide hands-on, onsite support to end users across desktop devices, applications and associated IT equipment. You will be responsible for resolving Level 1 incidents and service requests, preparing and deploying devices, and providing effective front-line technical support.

Key Responsibilities

• Provide Level 1 onsite desktop and end-user support.
• Log, triage, troubleshoot and resolve incidents and service requests.
• Support Windows-based desktops, laptops and Microsoft Office applications
• Troubleshoot common PC, LAN and peripheral issues.
• Administer user and computer accounts within Microsoft Active Directory.
• Provide support within Microsoft SCCM environments.
• Configure, prepare, install and deploy desktop devices and associated equipment.
• Assist with meeting room, conference room and related technology support.
• Escalate unresolved technical issues in accordance with established support processes and SLAs.

Essential Requirements

• Previous experience providing Level 1 Desktop Support within a medium to large organisation.
• Hands-on experience troubleshooting Windows PCs, laptops and LAN-related issues.
• Experience supporting Microsoft Windows and Microsoft Office environments.
• Experience administering Active Directory user and computer accounts.
• Exposure to SCCM / Microsoft endpoint management technologies.
• Experience working within an incident and service request environment.
• Experience deploying, replacing and configuring desktop hardware and peripherals.
• Ability to provide onsite support and work directly with end users.

These roles are expected to be onsite-focused contract opportunities based around Sydney's Lower North Shore.

Further information regarding contract duration, commencement dates and rates will be provided to shortlisted candidates as it becomes available.

If you are an experienced Level 1 Desktop Support Analyst interested in upcoming opportunities, please use the APPLY button to submit your CV for consideration.