Desktop Support

About the role

Great Image Services Corporation is seeking a dedicated Desktop Support specialist to join our IT Support team in a full-time capacity. Based in Cubao, Quezon City, Metro Manila, this role is critical to ensuring our organisation's technology infrastructure runs smoothly and efficiently. As a Desktop Support professional, you will be the frontline of our IT operations, providing essential technical assistance to end-users and maintaining the health of our desktop and computing environments. This position plays a vital role in minimising downtime, enhancing productivity and supporting our broader business objectives through responsive and effective IT support.

What you'll be doing

• Providing first and second-level technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software and connectivity issues
• Installing, configuring and maintaining desktop computers, laptops, monitors, printers and other peripheral devices
• Managing software installations, updates and patches across the organisation's desktop environment
• Diagnosing and resolving system performance issues, including memory, storage and processing problems
• Providing user training and documentation on IT systems, applications and best practices
• Maintaining accurate records of support requests, incidents and resolutions using ticketing systems
• Performing regular preventative maintenance and system backups to ensure data integrity and system reliability
• Collaborating with other IT team members to escalate complex issues and implement solutions
• Ensuring compliance with IT security policies, data protection standards and asset management procedures

What we're looking for

• Proven experience in desktop support, IT helpdesk or similar IT support roles, typically requiring 2-3 years of hands-on technical experience
• Strong technical knowledge of operating systems including Windows, macOS and potentially Linux environments
• Proficiency in troubleshooting hardware issues, including printers, monitors, network connectivity and peripheral devices
• Experience with ticketing systems and IT service management tools
• Knowledge of network basics, including TCP/IP, DNS and DHCP protocols
• Familiarity with antivirus software, security tools and best practices for data protection
• Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and patient manner
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment and prioritise multiple support requests
• CompTIA A+, Microsoft Certified: Modern Desktop Administrator or similar relevant IT certification is highly desirable

Apply now

If you are a technically proficient and customer-focused professional with a passion for IT support, we would like to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any relevant certifications to our recruitment team. Join Great Image Services Corporation and become part of a team dedicated to delivering exceptional IT support.