Desktop Support

Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for a variety of hardware and software issues, ensuring optimal performance of our IT infrastructure. This role requires strong communication skills and a customer-focused approach to assist users effectively.

Duties

• Provide technical support for desktop systems, including hardware, software, and networking issues.
• Troubleshoot and resolve software-related problems, ensuring efficient operation of applications such as Microsoft Office.
• Manage computer systems and perform routine maintenance on desktops and laptops.
• Assist users with VPN connectivity, firewall configurations, and TCP/IP settings.
• Utilize tools such as SCCM for software deployment and updates.
• Support both Windows and macOS operating systems, ensuring compatibility across devices.
• Respond to help desk tickets using BMC Remedy or ServiceNow, documenting all interactions for future reference.
• Conduct analysis to identify recurring issues and recommend solutions to improve IT processes.
• Collaborate with the network administration team to address LAN connectivity issues and ensure seamless integration of mobile devices.
• Maintain Active Directory accounts and assist with user access management.

Requirements

• Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and software troubleshooting.
• Familiarity with networking concepts including DNS, TCP/IP, LAN, and firewall configurations.
• Proficiency in Microsoft Windows Server environments as well as Linux systems is desirable.
• Experience using help desk ticketing systems such as Jira or ServiceNow for tracking technical issues.
• Strong analytical skills to diagnose problems effectively and implement solutions promptly.
• Excellent communication skills to provide clear instructions and support to end-users.
• Ability to work independently as well as collaboratively within a team environment.
• A commitment to delivering outstanding customer service in every interaction. Join our team as a Desktop Support Technician where you can utilize your technical expertise while contributing to a dynamic work environment focused on innovation and excellence in IT support.

Job Types: Full-time, Part-time, Temporary, Contract

Work Location: In person