Desktop Support

Job Overview

We are seeking a proactive and technically skilled Desktop Support Specialist to join our dynamic IT team. In this role, you will be the first point of contact for end-users requiring assistance with hardware, software, and network issues. Your enthusiasm for problem-solving and customer service will ensure seamless technology operations across the organization. You will provide essential support to maintain optimal computer performance, troubleshoot technical problems, and assist in managing IT infrastructure components. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily business functions.

Responsibilities

• Deliver prompt and effective technical support to users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.

• Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals to restore functionality swiftly.

• Assist with software troubleshooting, including applications within the Microsoft Office suite and specialized business tools.

• Manage user accounts and permissions through management and support access controls using Group Policy Objects (GPO).

• Support computer networking tasks such as DNS configuration, TCP/IP troubleshooting, VPN connectivity, and /WAN issues.

• Maintain accurate records of customer support tickets, update incident logs, and follow up to ensure timely resolution.

• Collaborate with team members on IT infrastructure projects involving hardware upgrades, operating system deployment (Windows, macOS, Linux), and network improvements.

Qualifications

• Proven or desktop support environment.

• Strong knowledge of Windows operating systems (Windows 10/11), macOS, and Linux distributions.

• Familiarity with computer networking concepts including TCP/IP protocols, DNS management, VPN setup, and network troubleshooting techniques.

• Hands-on experience with hardware support such as computer hardware components, peripherals, mobile devices, and equipment troubleshooting.

• systems for ticket management and customer support documentation.

• Ability to communicate technical information clearly and effectively to non-technical users.

• management and security practices related to user account administration.

Join us to be part of a vibrant team dedicated to delivering exceptional IT support that keeps our organization running smoothly! Your technical expertise combined with your customer service skills will empower colleagues across all departments to excel in their roles every day.

Pay: $4,320.61 - $5,280.25 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person