Desktop Support

Role: Desktop Support Technician

Position Type: Contract to Hire

Location: Oklahoma City

Pay Rate Range: $20.00 - $22.83/hour, Depending on Experience

Benefits: You are eligible for medical, dental, vision insurance benefits, 401K

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Technician . Please contact us today to discuss this opportunity!

Overview: Our client is seeking a Desktop Support Technician to provide hands-on technical support for end users in a professional environment. This position focuses on desktop support, device deployments, troubleshooting hardware and software issues, and delivering excellent customer service. The ideal candidate will have experience supporting both Windows and Mac environments and enjoy working directly with users to resolve technical issues.

Key Responsibilities: Provide hands-on desktop support for end users. Install, configure, and troubleshoot desktop and laptop hardware. Support Windows and Mac operating systems. Perform imaging, device deployments, software installations, and upgrades. Troubleshoot printer, peripheral, and connectivity issues. Assist with hardware replacements and workstation setups. Provide technical support for students, faculty, and staff. Document issues and resolutions while maintaining a high level of customer service. Collaborate with team members to ensure timely resolution of technical issues.

Preferred Experience: Previous Tier I or Tier II Desktop Support experience. Experience supporting Mac and Windows environments. Experience with hardware and software installations. Device imaging and deployment experience. Printer support and troubleshooting experience. Basic networking knowledge including IP addressing and connectivity troubleshooting. Strong customer service and communication skills. Experience supporting users in an educational, healthcare, or enterprise environment is a plus.

Ideal Candidate Profile: Positive attitude with strong customer service skills. Dependable and professional when interacting with end users. Comfortable providing in-person technical support. Strong troubleshooting and problem-solving abilities. Team-oriented individual who is willing to learn and assist where needed. Detail-oriented with the ability to manage multiple priorities. Someone who enjoys hands-on technical work and helping others solve technology challenges.

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.