Desktop Support

Job highlights

• Graduate with 1-2 years experience in IT hardware, networking, and retail technology management
• Manage IT operations, infrastructure, cloud services (Microsoft Azure), network security, Microsoft 365 administration, and vendor procurement

Role & responsibilities

JOB DESCRIPTION

Gangar Opticians Pvt. Ltd. (Gangar Eyenation)

Position Title: System Administrator

Department: Information Technology

Location: Mumbai, India (Head Office, with multi-store oversight)

Reports To: Senior Management

Employment Type

Full-Time

Key Responsibilities

• Day-to-day IT operations and ensure timely resolution of business-critical incidents.
• Maintain appropriate IT governance, compliance, and risk management.

Infrastructure & Cloud

• Own server, storage, virtualization, backup, and core infrastructure operations across Head Office and stores.
• Administer cloud infrastructure and services, including Microsoft Azure.
• Ensure monitoring, backup, restore, and disaster-recovery readiness.

ERP (Microsoft Dynamics 365 F&O / NAV) - Optional

• Administer and support Dynamics 365 F&O as the core enterprise application, including licensing, security roles, and access.
• Coordinate with Microsoft/implementation partners on incidents, integrations, and environment issues.
• Support legacy/related ERP environments such as Dynamics NAV hosted on Azure/Citrix.

Retail IT & Store Technology

• Support POS/Retail applications, Store connectivity, and Store hardware.
• Coordinate New-Store IT readiness, technology rollouts, and store openings/relocations.
• Coordinate Store-specific requirements with vendors.

Network, Connectivity & Security

• Manage enterprise connectivity VPN, MPLS, and static links between Head Office and stores.
• Administer firewall and network security infrastructure (Fortinet, Sophos).
• Manage endpoint protection and antivirus controls, including Sophos Intercept X.
• Maintain secure remote access and appropriate network segmentation/access controls.
• Monitor security incidents, vulnerabilities, and access risks, and coordinate patching and remediation.

Microsoft 365, Identity & Physical Security

• Administer Microsoft 365, email security (SPF/DKIM/DMARC), and collaboration services.
• Manage user provisioning, access, mailbox issues, and collaboration-service support.
• Coordinate biometric access-control, HRMS technology, and AI-enabled CCTV/surveillance systems.

Vendor & Procurement Management

• Evaluate and recommend hardware, software, cloud, and security solutions.
• Manage IT vendors and AMC/service providers, and support commercial negotiations.
• Obtain and compare quotations and validate technical specifications.
• Track renewals, warranties, support contracts, licenses, and technology subscriptions.
• Ensure procurement decisions balance reliability, security, scalability, supportability, and cost.

Preferred candidate profile

• Must be a Graduate with 1 - 2 years of working experience into managing IT Function - Hardware / Networking / Retail Technology / Vendor
• Must possess strong communication skills both written and oral
• Ability to explain technical issues in business terms
• Candidate from MUMBAI need only apply