Desktop Support

Responsibilities

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform tech refresh on devices

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 1 year experience in desktop support

· Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365.

· possess at least one (1) of the following certifications or their equivalent:

o CompTIA A+;

o CompTIA Security+;

o CompTIA Network+;

o Microsoft MD 102

Pay: $2,000.00 - $3,100.00 per month

Work Location: In person