Desktop Support Coordinator

Nevergreen Pools – Shingle Springs, CA

Job Summary

Nevergreen Pools is growing fast — and we’re looking for a Desktop Support Coordinator to help our technology grow with us.

Nevergreen has tripled in size in 2026 alone, and as we continue to expand, reliable technology and responsive support are more important than ever. We’re looking for a motivated, organized, and solutions-focused Desktop Support Coordinator who enjoys helping people, solving problems, and creating processes that make everyone’s job easier.

You’ll be one of the go-to people for day-to-day technology support at Nevergreen.

When a new Team Member arrives on day one, their account is active, their iPhone or iPad is configured, and their workstation is ready to go. When someone in the field gets locked out of an account, you help get them back to work quickly. And when you see the same issue for the third time, you don’t just fix it again — you document the solution so the next person can get an answer faster.

This is a great opportunity for someone who enjoys technology AND people and wants to help build a scalable Desktop Support function within a rapidly growing company.

What You’ll Own

• Manage IT support requests from initial intake through resolution for both in-office and remote Team Members
• Create, maintain, update, and deactivate Google Workspace accounts as Team Members join the company, change roles, or leave
• Troubleshoot iPhone, iPad, desktop, and laptop hardware and software issues
• Configure, deploy, track, and support company workstations and mobile devices
• Assist Team Members with passwords, account access, applications, connectivity, and other common technology issues
• Coordinate technology upgrades and equipment replacements so changes happen proactively and with minimal disruption
• Partner with our Integration Team to onboard Team Members from newly acquired companies, including account creation, device deployment, access, and transition to Nevergreen technology standards
• Maintain accurate records of company devices, assignments, and technology assets
• Help develop and standardize device configurations, onboarding and offboarding processes, and Desktop Support procedures
• Create SOPs, checklists, quick-reference guides, and FAQs that make common technology questions easier to resolve
• Identify recurring issues and recommend solutions that improve the Team Member experience and reduce future support requests

You Might Be a Great Fit If...

• You have 1–2 years of experience in help desk, desktop support, IT support, or a similar role
• You’re comfortable administering and supporting Google Workspace
• You have working knowledge of iOS/iPadOS and Windows and/or macOS
• You’re comfortable troubleshooting hardware, software, account access, and connectivity issues
• You can walk a frustrated Team Member through a solution without making them feel frustrated for asking
• You’re organized, patient, and able to manage multiple requests and priorities at the same time
• You communicate clearly with both technical and non-technical Team Members
• You naturally look for ways to make processes more efficient and consistent
• You’ve caught yourself thinking, “There really should be a checklist for this.”
• You take ownership of problems and follow through until they’re resolved

Bonus points for experience with:

• IT ticketing or help desk systems
• Technology asset management
• Writing technical documentation, SOPs, or training materials
• Supporting technology during company acquisitions, integrations, or rapid organizational growth

What You Can Expect From Us

At Nevergreen, our leaders work to remove obstacles — not create them.

You’ll understand the goal, the standard, and the reason behind both. You’ll receive specific coaching, clear expectations, and the authority to take ownership within your area of responsibility.

We call it “Control Your Controllables.” We’ll help you identify where you have influence, give you the tools and support you need, and then trust you to take action.

We also believe in putting the Team First, bringing a Positive Attitude, and Taking Care of Business every day.

Location & Travel

This position is based at our Shingle Springs, California location.

Travel of up to 25% may be required to support Nevergreen locations with new acquisitions, large-scale Team Member onboarding, equipment deployments, technology upgrades, training, and other business needs.

Compensation & Benefits

Starting Pay: $27.00–$30.00 per hour, depending on experience

We offer a fun, collaborative work environment with opportunities to learn, grow, and advance as Nevergreen continues to expand.

Benefits include:

• Medical, dental, and vision insurance
• Life insurance
• Supplemental benefit options
• Long-Term Disability (LTD)
• 401(k)
• Paid Time Off (PTO)
• Paid holidays
• Professional growth opportunities
• A collaborative, team-focused work environment

Final candidates will be required to successfully complete applicable pre-employment screening, which may include a criminal background check.

Nevergreen is an Equal Opportunity Employer.

If you’re ready to put your technology skills to work for a company that’s Building Something Cool, jump in the pool with us and apply today!

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Desktop support: 2 years (Required)

Work Location: Hybrid remote in Shingle Springs, CA 95682