Desktop Support Engineer 2

Roles and Responsibilities :

• Provide technical support to end users for desktop-related issues, including hardware and software troubleshooting.
• Troubleshoot and resolve complex technical problems using various tools and techniques.
• Collaborate with other teams to identify root causes of issues and implement solutions.
• Document all incidents, resolutions, and follow-up actions in a timely manner.

Job Requirements :

• 2-4 years of experience in desktop support or related field.
• Strong knowledge of Windows operating systems, Outlook configuration, and basic networking concepts.
• Ability to work independently with minimal supervision while maintaining high levels of customer satisfaction.