Desktop support Engineer APGB

We are looking for a Desktop Support Engineer to provide on-site technical support to bank employees and ensure the smooth functioning of desktops, laptops, printers, network connectivity, and other IT infrastructure across the branch/office.

Key Responsibilities

• Provide L1/L2 desktop and end-user technical support.
• Install, configure, troubleshoot and maintain desktops, laptops, and peripherals.
• Troubleshoot Windows OS, MS Office, email and other business applications.
• Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners and other peripherals.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP and network connectivity issues.
• Configure and troubleshoot printers, scanners and other banking peripherals.
• Handle user incidents and service requests within defined SLA timelines.
• Perform software installation, updates, patches, and system configuration.
• Maintain IT asset records and update hardware/software inventory.
• Coordinate with network, server and application teams for escalated issues.
• Follow bank IT security policies, access-control procedures and standard support processes.
• Prepare daily/weekly support reports and maintain proper incident documentation.
• Ensure minimal downtime and timely resolution of branch IT issues.

Required Skills

• Strong knowledge of Windows OS, MS Office, and desktop troubleshooting.
• Good understanding of LAN, TCP/IP, DNS, DHCP, and basic networking.
• Hands-on experience with printers, scanners and other peripherals.
• Knowledge of hardware troubleshooting and preventive maintenance.
• Basic understanding of IT asset management and ticketing systems.
• Good communication and customer-handling skills.
• Ability to work independently at branch/onsite locations.

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person