Desktop Support Engineer

• Install, configure, and troubleshoot operating systems, including Windows 10/11
• Troubleshoot productivity suites, Microsoft 365, antivirus agents, and applications
• Provide hands-on and remote support for desktop/laptop hardware, printers, and software application issues
• Troubleshoot basic LAN, Wi-Fi, and port connectivity issues at the desk level; patch network switches
• Manage basic user access requests, password resets, and account unlock procedures within Active Directory (AD)
• Manage physical IT inventory, log system allocations, including serial numbers, hardware specifications, and system allocations
• Ensure all end-user devices remain compliant with security policies, including active antivirus software

Skills Required

• Strong troubleshooting and problem-solving skills
• Good understanding of desktop hardware, operating systems, and networking concepts
• Ability to manage multiple tasks and prioritize support requests effectively
• Attention to detail with a focus on documentation and compliance
• Proactive approach to learning and issue resolution
• Ability to work independently as well as collaboratively within a team environment.

Qualifications and Experience

• Graduate or Postgraduate degree in Computer Science, Information Technology, or a related discipline
• 1 2 years of relevant experience in Desktop Support, IT Support, Technical Support, or a similar role
• Hands-on experience in hardware troubleshooting, operating system support, software installation, and basic network administration
• Practical exposure to Windows environments, Microsoft 365, and end-user device support
• Relevant certifications such as MCSA (Microsoft Certified Solutions Associate) or CCNA (Cisco Certified Network Associate) will be an added advantage
• Experience working in a corporate IT support environment will be preferred

Location

Gurugram

Shift Timings

Rotational Shifts

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.