Desktop Support Engineer

Roles and Responsibilities :

• • Provide first-level technical support for desktops, laptops, and peripheral devices.
  • Troubleshoot and resolve basic hardware and software issues.
  • Install, configure, and maintain Windows operating systems.
  • Assist users with basic networking issues and connectivity troubleshooting.
  • Support and troubleshoot basic iOS device-related issues.
  • Escalate complex technical issues to higher support levels when required.
  • Ensure timely response and resolution of support tickets.

  Required Skills:

  • Basic knowledge of Windows operating systems and troubleshooting.
  • Basic understanding of networking concepts and troubleshooting.
  • Basic knowledge of iOS devices and troubleshooting.
  • Good verbal and written communication skills.

  Preferred Skills:

  • Basic knowledge of Linux operating systems (added advantage).

  Eligibility:

  • Freshers with a Diploma, Bachelor's degree, or equivalent qualification in Computer Science, Information Technology, or a related field.

  Additional Requirements:

  • Must be flexible to work in rotational shifts, including night shifts.
  • Willingness to learn and adapt to new technologies and processes.