Desktop Support Engineer

Key Responsibilities

• Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007–2022, O365).
• Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.
• Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.
• Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.
• Configure and troubleshoot Microsoft Outlook and email-related problems.
• Provide L1 and remote support using tools like Any Desk, TeamViewer, VNC, etc.
• Handle basic networking issues (LAN/Wi-Fi/IP configuration).
• Maintain IT assets and inventory records.
• Support Active Directory tasks such as user creation, password resets, and access issues.
• Perform preventive maintenance of IT equipment.

Requirements

Key Skills Required:

• Handling 20–50 users for desktop-related activities
• Graduate in IT or IT certification
• Basic printer troubleshooting knowledge
• Hardware replacement and OEM warranty support knowledge
• Good email communication and prompt user response skills
• Good command over English and Hindi