Desktop Support Engineer

Job Summary

Deskside Support Engineer- L1 Job Summary: The Desktop Support Engineer is responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role involves troubleshooting problems, managing systems, and ensuring that end-user devices operate efficiently. The ideal candidate should have excellent problem-solving skills, communication skills, and a solid understanding of IT systems.

Responsibilities

• Respond to and resolve user-reported technical issues in a timely and efficient manner.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other peripheral devices.
• Perform system upgrades, patches, and maintenance activities to ensure optimal performance.
• Manage and update user accounts, passwords, and permissions in accordance with company policies.
• Log and track all incidents and service requests in the ticketing system.
• Escalate unresolved issues to higher-level support teams as necessary.
• Document troubleshooting steps, resolutions, and knowledge base articles.
• Maintain an inventory of IT equipment, including tracking replacements and upgrades.
• Assist in hardware and software procurement and asset lifecycle management.
• Communicate effectively with end-users to understand and resolve technical problems.
• Provide training and support to users on new systems, tools, and technologies.
• Ensure adherence to organizational security policies and practices.
• Identify and report potential security risks.

Qualifications

• Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Experience: Minimum 1-3 years in desktop support or a similar role.
• Technical Skills: Proficiency in Windows, macOS, and/or Linux operating systems.
• Knowledge of Active Directory, Office 365, and remote desktop tools.
• Basic networking knowledge (TCP/IP, DNS, VPN, etc.).
• Soft Skills: Excellent verbal and written communication skills.
• Soft Skills: Strong organizational and multitasking abilities.
• Soft Skills: Customer-oriented mindset and problem-solving skills.
• Work Environment: Primarily office-based, with potential on-site visits to resolve technical issues.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.