Desktop Support Engineer

Job Title: Desktop Engineer Trainee
Department: IT / Infrastructure
Experience: Fresher / 0 Year
Employment Type: Full-time
Location: Bangalore

Job Summary

We are looking for a motivated Desktop Engineer Trainee to join our IT support team. The candidate will assist with desktop support, hardware and software troubleshooting, system installations, user support, and basic network-related issues while gaining hands-on experience in IT infrastructure and end-user computing.

Key Responsibilities

• Provide first-level technical support to users for desktop, laptop, printer, and peripheral-related issues.
• Install, configure, and troubleshoot Windows operating systems and standard business applications.
• Assist with hardware installation, replacement, upgrades, and preventive maintenance.
• Troubleshoot software, application, connectivity, and basic network issues.
• Create, update, and maintain IT support tickets and technical documentation.
• Assist with user account setup, password resets, and access-related requests.
• Support antivirus, security updates, patches, and system maintenance activities.
• Assist senior engineers with IT infrastructure and desktop support activities.
• Maintain IT asset records and ensure proper allocation of hardware and peripherals.
• Follow company IT policies, security procedures, and standard troubleshooting processes.
• Escalate complex issues to senior engineers or the appropriate support team.

Required Skills

• Basic knowledge of Windows OS, MS Office, and desktop hardware.
• Understanding of basic networking concepts such as IP address, DNS, DHCP, LAN, Wi-Fi, and TCP/IP.
• Basic troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to learn new technologies and IT tools.
• Ability to work independently as well as part of a team.

Educational Qualification

• Diploma / B.E. / B.Tech / B.Sc. / BCA / equivalent qualification in Computer Science, IT, Electronics, or a related field.

Preferred Knowledge

• Active Directory basics.
• Windows Server fundamentals.
• IT ticketing/helpdesk tools.
• Remote desktop/support tools.
• Basic knowledge of Microsoft 365.
• Basic understanding of ITIL and service desk processes.

Key Competencies

• Strong troubleshooting ability
• Customer-service orientation
• Good verbal and written communication
• Attention to detail
• Teamwork
• Time management
• Positive learning attitude

Career Growth

The trainee will receive hands-on exposure to desktop support, IT infrastructure, networking, system administration, and enterprise IT support, with opportunities to progress into roles such as Desktop Engineer, System Administrator, Network Engineer, or IT Support Engineer.