Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Noida
Industry: Pharmaceutical
Salary: 18,000 21,000 per month
Experience: 0 2 years

Job Summary:

We are seeking a proactive and detail-oriented Desktop Support Engineer to join our growing team in the pharmaceutical industry. The ideal candidate will provide day-to-day technical support for desktop systems, software, and hardware within the organization, ensuring smooth and efficient IT operations.

Key Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Handle OS installation (Windows/Linux) and basic application software setup.
• Maintain and update inventory of hardware/software assets.
• Assist in managing user accounts and access permissions via Active Directory.
• Escalate unresolved issues to senior IT personnel or vendors as required.
• Maintain logs of issues and resolutions in the ticketing system.
• Ensure IT compliance with company policies and SOPs specific to pharmaceutical regulations.
• Coordinate with different departments to ensure minimal downtime and service interruptions.

Required Skills:

• Basic knowledge of desktop hardware and troubleshooting techniques.
• Familiarity with Windows 10/11 operating systems.
• Understanding of antivirus, firewalls, and basic networking concepts.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Diploma/Graduate in Computer Science, IT, or related field.
• Certification in hardware/networking (e.g., CompTIA A+, N+ or equivalent) is a plus.
• Prior experience in a pharmaceutical environment will be an added advantage.

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