Desktop Support Engineer

Role & Responsibilities:

• Provide on-site and remote technical support for desktops, laptops, printers, and networking equipment.
• Install, configure, and troubleshoot hardware, operating systems (Windows/Linux), and basic software.
• Handle LAN/WAN setups, router/modem configurations, and network cabling issues.
• Maintain timely documentation and updates on job cards, service reports, and customer feedback.
• Coordinate with internal teams for inventory management and spare part replacements.
• Perform preventive maintenance and system health checks at client sites.
• Ensure customer satisfaction through prompt resolution and professional communication.
• Must be comfortable with field visits across Delhi NCR as per job requirements.
• Assist in AMC and IT infrastructure management for SME clients.

Eligibility:

• Minimum 12th Pass or Diploma in Computer Hardware/Networking
• 2-Wheeler with valid license preferred
• Good communication skills (Hindi & basic English)

Preferred candidate profile

• Proven experience in IT hardware troubleshooting, networking, and customer support.
• Strong understanding of desktops, laptops, printers, routers, and LAN/WAN technologies.
• Willingness to travel locally across Delhi NCR for on-site support.
• Self-motivated, punctual, and committed to delivering excellent customer service.
• Should possess good communication skills to interact with SME clients professionally.
• Ability to work independently as well as in a team environment.
• Owns a two-wheeler with a valid driving license (preferred).
• Candidates with relevant certifications (CCNA, A+, N+) will be given preference.
• Must be flexible with working hours in case of urgent support calls.
• Residing in or near West Delhi will be an added advantage.