Desktop Support Engineer

Job Title: IT & NW Support Engineer - Associate /Senior Associate

Location: Primarily Vikhroli, Mumbai (flexible to work at any of our Offices)

Shift: 8 and half hours (Monday- Saturday)

Experience Level: Minimum 2-5 years and above

About the Role:
We are looking for a motivated and enthusiastic IT & NW Support Engineer to join our team. In this role, you will be responsible for providing day-to-day technical support to end users, troubleshooting hardware, software, and network issues, and contributing to the smooth delivery of IT services.

Key Responsibilities:

• Act as the first point of contact for IT-related queries, ensuring timely resolution of issues related to hardware, software, and networking
• Set up, configure and troubleshoot issues related to laptops/desktops, network equipment, Operating systems and software applications, user ID & access management, email accounts and any other issues related to all IT equipment
• Maintain system and network uptime proactively and independently
• Maintain appropriate documentation and MIS reports
• Align the service delivery with the process compliance requirements of the IT Departments as well as the Organisation

Required Skills & Qualifications:

• Minimum 2-5 years of experience in an IT support/helpdesk environment
• Well versed with Operating systems(primarily Windows 10 and above), hardware and networking technologies
• Having worked with any of the Enterprise collaboration suites (preferably Google Workspace), Microsoft 365 or Zoho Suites
• Having worked with any of the Endpoint protection suites (Sophos preferred), security tools, and routine system maintenance.
• Strong technical troubleshooting and business problem solving skills with customer-focussed approach
• Excellent communication skills with the ability to convey technical information clearly
• Flexible for varying shifts and willingness to learn, adapt, and contribute as a team player
• Any relevant certifications will be advantageous