Desktop Support Engineer

Role & responsibilities

• Queue Coordinator will monitor the ticket queue and assign tickets as they are submitted.
• Provide password resets for Active Directory and SAP for both DAP and RO
• Should have basic troubleshooting skills.
• Troubleshooting the Microsoft Office suite of applications
• Identify user needs and act as customer advocate to ensure the desktop/laptop maintains high performance and ease of use.
• Create, change, and delete user accounts in AD as per request.
• Coordinate and communicate with impacted constituencies.
• Ability to manage and deliver multiple priorities in a constrained timeline.

Preferred candidate profile

• 3-5 years of experience.
• Bachelors degree in computer science or equivalent.
• Effective Verbal and written communication.
• Flexibility to work in shifts.
• Preferred / good to have skills, experience: Technical knowledge of Microsoft Windows and MAC OS operating systems.
• Troubleshooting desktops, laptops, and mobile devices as well as Microsoft Office Suite of applications.