Desktop Support Engineer

Location

Hyderabad

Employment Type

Full-time

Applications Received

853

Job Description:

Role: Desktop Support Engineer

Qualification: Any Degree 2023 - 2025

Experience: 0-1 Year

Responsibilities:

• Install and configure systems and software

• Maintenance and repair

• Troubleshooting Issues

• Network Connection Troubleshooting

• Remote Connect Troubleshooting

• Emergency Support

• Documentation and record keeping

• Manage Inventory and purchase equipment’s

Technical Skills:

Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions

Hardware: Understanding of computer components, mobile devices, printers, networks

Software: Familiarity with productivity software, collaboration tools, security programs, etc.

Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues

Networking Concepts: LANs, WANs, Wi-Fi, VPNs etc.

Interpersonal Skills:

Communication Skills: Ability to interact with users clearly, politely and patiently

Collaboration: Work with team members to solve issues and implement improvements

Training Abilities: Skills to educate non-technical users on utilizing technology

Documentation: Note details clearly for future reference

Time Management: Prioritize and handle high volumes of support requests

Problem Solving: Apply logical thinking to tackle technical challenges