Desktop Support Engineer

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, scanners, barcode devices, and other IT peripherals.
• Install, configure, troubleshoot, and support Microsoft 365 (Office 365) applications, including Outlook email configuration.
• Install, configure, and troubleshoot Windows 10 & Windows 11 operating systems.
• Install and support antivirus software, Microsoft Office, email clients, and other business applications.
• Perform hardware diagnostics and troubleshooting for desktops, laptops, printers, scanners, barcode machines, and related devices.
• Manage desktop and laptop patching activities and ensure systems are updated with the latest security patches.
• Troubleshoot network connectivity and application-related issues.
• Assist in configuring and supporting video conferencing solutions.
• Possess basic knowledge of UPS systems and electrical earthing concepts.
• Resolve user issues through phone, email, chat, and remote support within defined SLA timelines.
• Collaborate with L2/L3 support teams for issue escalation and timely resolution.
• Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system.
• Manage user expectations by providing timely updates on issue status and resolution timelines.
• Follow IT support processes, security policies, and operational procedures

Desired Candidate Profile

• Should be self-motivated and a self-starter
• Should be able to thrive in a performance-driven environment
• Good communication skills
• Male candidates only