Desktop Support Engineer

Role & responsibilities

Key Responsibilities

• Provide first-line technical support for desktops, laptops, printers, and peripherals across the organization
• Install, configure, and troubleshoot Windows/macOS operating systems and standard business applications (MS Office, Outlook, Teams, etc.)
• Manage user accounts, permissions, and access in Active Directory / Azure AD
• Set up and support VPN, Wi-Fi, and network connectivity for end users
• Log, track, and resolve tickets through the IT helpdesk/ticketing system within SLA
• Perform basic troubleshooting of LAN issues, printers, and shared drives
• Support onboarding/offboarding of employees (asset allocation, account creation, software provisioning)
• Maintain IT asset inventory and update documentation/knowledge base articles
• Assist in patch management and antivirus/endpoint security updates
• Escalate unresolved issues to L2/L3 teams with proper documentation
• Gradually assist senior engineers with basic server, cloud console, and automation tasks as part of growth track

Required Skills

• Basic understanding of Windows Server, Active Directory, DNS/DHCP
• Familiarity with networking fundamentals (IP addressing, subnetting, VPN, firewall basics)
• Hands-on with hardware/software troubleshooting
• Good communication skills will interact directly with end users
• Willingness to learn scripting (PowerShell/Bash) and cloud platforms (Azure/AWS)

Preferred / Nice-to-Have

• Any certification like CompTIA A+, Network+, or ITIL Foundation
• Basic exposure to Azure/AWS fundamentals (even self-taught/coursework)
• Basic scripting exposure (PowerShell, Python, or Bash)
• Familiarity with Git/GitHub basics

Soft Skills

• Strong ownership and eagerness to learn
• Structured, methodical troubleshooting approach
• Good documentation habits (important for later automation/IaC work)
• Team collaboration and stakeholder communication

Preferred candidate profile