Desktop Support Engineer

Designation: Desktop Support Engineer

Experience: 6 months 1 year

Location: Mumbai

Job Summary

Configuring and troubleshooting Windows 7 & Windows 10 systems

Providing remote assistance to client computers

Knowledge of installing, upgrading, and deploying Windows Server 2012 and related services

Hands-on experience in troubleshooting desktops and laptops

Good understanding of DHCP, DNS, TCP/IP

Troubleshooting network connectivity, network printers, and user access issues

Experience in Outlook configuration and issue resolution

Installation, configuration, and maintenance of printers (LAN & server-based)

Ability to access and troubleshoot remote user systems

Strong capability to handle workload and manage multiple tasks/projects

Excellent communication skills (verbal & written)

Responsibilities and Duties

• Desktop Support
• Desktop Engineering
• End-user troubleshooting and issue resolution
• Ensure smooth IT operations and quick turnaround on issues
• Maintain documentation and follow IT support processes

Key Skills Required

• Desktop Support & Troubleshooting
• Active Directory (User management, access control, GPO basics)
• Windows Server (2012/2016/2019 basic administration)
• Microsoft Office 365 (O365) administration & troubleshooting
• Networking basics (DHCP, DNS, TCP/IP)
• Remote Desktop Support
• Printer configuration & troubleshooting
• Outlook & Email support
• Strong communication and interpersonal skills

Qualifications & Certifications

• Any Graduate

• Preferred Certifications:

• CCNA

• MCSE