Desktop Support Engineer

Job_Description":"

**About Us

SarvaGram is a Series D fintech company headquartered in Pune, on a mission to make financial services accessible and impactful for rural and semi-urban households across India. Through its platforms spanning Lending, Farm Mechanisation, and Insurance, SarvaGram serves underserved communities through a branch-led model across 5 states and ~170 branches. As SarvaGram scales its technology and digital capabilities, the IT function plays a critical role in ensuring reliable, secure, and efficient operations for a growing workforce of field officers, branch staff, and corporate teams

**About the role

We are looking for a skilled and proactive Desktop Support Engineer to join our IT System Admin team. You will serve as the primary escalation point for complex IT issues, providing advanced technical support across hardware, software, and network domains. You will work closely with the IT Admin Lead to ensure the reliability, security, and efficiency of SarvaGrams IT infrastructure and end-user environment.

**Key responsibilities

**End-User & Device Support **- Provide second-level technical support for desktops, laptops, and peripherals across the organisation

• Handle escalations from Level 1 support, ensuring timely and effective resolution

• Troubleshoot complex hardware, software, and network issues with minimal disruption to business operations

  **Identity & Access Management

  • Manage Active Directory including user accounts, group policies, and access controls

  • Administer access provisioning and de-provisioning in line with IT security policies

    **Infrastructure & Systems

    • Install, configure, and maintain operating systems and enterprise applications

    • Support VPN, remote access tools, and endpoint security solutions

    • Assist in system upgrades, patch management, and deployments

      **Vendor & Asset Management

      • Coordinate with vendors for hardware procurement, replacement, and repairs

      • Maintain an up-to-date inventory of IT assets and manage the asset lifecycle

        **Documentation & Process

        • Maintain technical documentation, SOPs, and the internal knowledge base

        • Log and manage issues through the ticketing system, ensuring accurate records and SLA adherence

          Requirements

          **Technical Skills

          • Strong working knowledge of Windows operating systems

          • Hands-on experience with Active Directory and Group Policy management

          • Good understanding of networking fundamentals DNS, DHCP, TCP/IP

          • Experience with IT ticketing tools and remote support applications

          • Ability to troubleshoot independently and resolve complex technical issues

            **Soft Skill

            • Strong analytical and problem-solving approach

            • Good communication and user-handling skills patient, clear, and solution-oriented

            • Ability to prioritise effectively in a dynamic, fast-paced environment

              **Education & Certifications

              • Bachelors degree in Information Technology, Computer Science, or a related field

              • Certifications such as CompTIA A+, Network+, or relevant Microsoft certifications are preferred

                Benefits

                SarvaGram is on a mission to revolutionize financial services for millions in rural India. Were building the nations first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

                This is your chance to be at the forefront of innovation. Join us and:

                • Shape the future of FinTech: Were not just building a product, were creating a new category. Be a part of defining the future of financial inclusion for rural India.

                • Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.

                • Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.

                • Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs

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                  Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.************************