Desktop Support Engineer

Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer with 3-5 years of experience in providing end-user technical support, troubleshooting hardware and software issues, and managing IT assets. The ideal candidate should have hands-on experience in desktop administration, operating systems, networking, user account management, and IT service management. The candidate will ensure seamless IT support operations and maintain high levels of user satisfaction.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices.

• Install, configure, and troubleshoot Windows operating systems and enterprise applications.

• Diagnose and resolve hardware, software, network, and connectivity issues.

• Configure and support Microsoft Outlook, Microsoft Office 365, Teams, VPN, and other business applications.

• Manage user accounts, password resets, and access permissions using Active Directory.

• Install, upgrade, and patch operating systems and software applications.

• Coordinate with infrastructure, network, and application teams to resolve complex issues.

• Perform system health checks, preventive maintenance, and routine monitoring.

• Maintain IT asset inventory, including laptops, desktops, accessories, and software licenses.

• Log, track, and resolve incidents and service requests using ITSM tools such as ServiceNow or Jira.

• Support onboarding and offboarding activities, including system setup and user provisioning.

• Ensure compliance with IT security policies, antivirus updates, and endpoint protection standards.

• Create and maintain technical documentation, knowledge base articles, and SOPs.

• Provide remote and onsite support as required.

  Requirements

• Strong experience in desktop and laptop troubleshooting.

• Hands-on experience with Windows 10/11 and Microsoft Office 365.

• Good knowledge of Active Directory, Group Policies, and user account administration.

• Experience with Outlook configuration and troubleshooting.

• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.

• Experience supporting printers, scanners, and other peripheral devices.

• Familiarity with remote support tools such as AnyDesk, TeamViewer, or Remote Desktop.

• Knowledge of ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine.

• Understanding of endpoint security, antivirus solutions, and BitLocker.

• Strong troubleshooting, analytical, and customer service skills.

  Technical Skills

• Windows 10/11

• Microsoft Office 365

• Outlook

• Active Directory

• Azure Active Directory (Basic)

• Microsoft Teams

• VPN

• Tcp/ip, DNS, DHCP

• LAN/WAN

• Printer Peripheral Support

• ITSM Tools (ServiceNow/Jira/ManageEngine)

• Remote Support Tools

• Endpoint Security

• Hardware Troubleshooting

• Asset Management

  Good to Have

• Basic knowledge of Microsoft Intune or Endpoint Manager.

• Experience with SCCM/MECM for software deployment and patch management.

• Exposure to Azure AD and Microsoft Entra ID.

• Knowledge of PowerShell scripting.

• ITIL Foundation Certification.

• Experience working in BFSI, Insurance, Healthcare, or Enterprise environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.