Desktop Support Engineer

Role & responsibilities

Troubleshoot and resolve complex hardware and software issues on desktops, laptops, and other devices.

• Provide comprehensive IT support to users for a wide range of technical challenges.
• Oversee network performance, proactively identify and troubleshoot network problems, and

Ensure optimal functionality.

• Design, implement, and manage LAN and wireless networks to meet evolving business needs.
• Maintain a comprehensive IT asset inventory, including tracking utilization, depreciation, and lifecycle management.
• Conduct regular IT asset audits to ensure accurate records and optimal resource allocation.
• Manage IT-related inventory, ensuring e:icient issuance of hardware, software, and accessories to users.
• Maintain the cleanliness and functionality of desktops and network racks.
• Install and configure software with organizational credentials, adhering to security best practices.
• Generate and manage IT-related reports to track progress, identify trends, and support data driven decision-making.
• Collaborate with cross-functional teams to continuously improve the IT infrastructure and Align it with business goals.
• Provide timely updates to senior management on critical IT issues and propose strategic changes to optimise operations.

Contact: [email protected]