Desktop Support Engineer

Build Windows 1011 Desktops Laptops

Setup desktop laptop in the domain and configure user profile

Setup standard applications like MSOffice mail clients MS Outlook Lotus Notes Antivirus Security software CrowdStrike and specific business software SAP client

Bau Application support for the above software

User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxes AD IDs

Verification of groups including their creation and deletion in collaboration with group owners

The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams

Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues

VC room equipment setup and coordination

Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses.