Aziro
Desktop Support Engineer
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Remote
Published on:
10 September 2026
What they need
L1 Service Desk Analyst with ServiceNow, Windows/macOS, Microsoft 365, Active Directory/Okta, VPN/MFA, and end-user support experience; exposure to Intune/JAMF, Azure AD, and PowerShell is a plus." Must-Have:
- Service Desk: IT Help Desk/Service Desk, ServiceNow, Incident & Ticket Management, SLA Management, Customer Support
- End User Computing: Windows, macOS, Microsoft 365 (Outlook, Teams, SharePoint), Laptop/Desktop Support, Printers, Mobile Devices
- IAM: Active Directory, Okta, User Provisioning & Deprovisioning, Password Resets, MFA
- Networking: VPN, Basic DNS/DHCP, Network Connectivity Troubleshooting
- Professional Skills: Communication, Troubleshooting, Documentation, Prioritization, Escalation Handling
Nice-to-Haves
- Endpoint Management: Intune, JAMF, Laptop Imaging, Asset Management
- Cloud & Automation: Azure AD (Entra ID), PowerShell
- ITSM & Process: ITIL, Knowledge Base Management, Process Improvement
- Workplace Support: Onboarding/Offboarding, AV & Conference Room Support
- Certifications: CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals
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