Desktop Support Engineer

Pulse Technology Solutions is an IT service provider based in Hamilton, helping businesses manage their technology infrastructure in the Waikato, and around New Zealand. We have been steadily growing over the past several years and we are looking to add to the team as we get bigger and busier.

We are looking for a Level 1 Desktop Support Engineer to join our help desk team to provide outstanding front-line support to our customers

Primary Responsibilities

• Perform workshop technical support preparing new systems, installing components & operating systems, diagnosing faults, and fixing problems.
• Provide technical support to help clients with problems by remotely connecting to their system.
• Provide phone and onsite technical support to our clients. This involves helping clients with problems over the phone, logging jobs when required, and resolving onsite if required.
• Keeping accurate documentation of the work performed for history and billing purposes.
• Assist and provide IT advice and services to clients, contractors, and staff as required.

This role is well suited for a recent graduate, ideally with some hands-on experience who is looking to develop a career in the IT industry.

Additionally, you will have/be:

• Knowledge, experience and/or Microsoft hardware/software/services certifications. (365/Azure, Windows Server, Active Directory, etc.)
• A dedicated team player attitude with a willingness to go above and beyond to assist our customers. Including answering calls & logging service tickets for our customers.
• Unwavering attention to detail, recognizing its pivotal role in daily documentation and administrative tasks.
• Exceptional time management skills to efficiently handle multiple responsibilities.

Benefits for you include:

• Competitive salary.
• Laptop, phone, and gym membership.
• Flexible hours and working-from-home options.

We are looking for someone who wants the opportunity to be a part of a small company that is growing quickly. There is plenty of opportunity to progress in this role, so if you're looking to take on more responsibility and help grow a small business this could be for you!

You must be eligible to work in New Zealand to be considered for this position.