Desktop Support Engineer

Job Title -Desktop Support Engineer

Experience: 6 Months (Fresher's can also apply)

Employment Type: Full-Time

Office Timing: 10:30 AM to 7:00 PM

Working Days: 6 Days a Week

About the Company:

A direct-selling company focused on health, wellness, and better living, offering a diverse range of consumer products. Its product portfolio includes Herbal, Personal Care, Food, Agriculture, Wellness, Beauty, and Home Care products. The company operates through a countrywide sales and marketing network across India, supported by trained sales and marketing teams and distribution partners.

Job Summary:

We are looking for an experienced Desktop Support Engineer to provide technical support and maintenance for desktop computers, laptops, peripherals, and other end-user devices. The candidate should have strong troubleshooting, analytical, and communication skills.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
• Install, configure, and maintain desktop operating systems, software, and hardware.
• Provide technical support to end users via phone, email, or in person.
• Document technical issues and resolutions for future reference.
• Collaborate with other IT teams to resolve complex technical issues.
• Implement and maintain IT policies and procedures.

Required Skills:

• Diploma or Bachelor's Degree in IT or a related field.
• Minimum 6 months of experience in desktop support or a related field.
• Strong knowledge of Windows, macOS, and mobile devices.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Experience with IT Service Management (ITSM) tools.
• Basic knowledge of cloud-based technologies.

Pay: ₹180,000.00 - ₹216,000.00 per year

Benefits:

• Flexible schedule

Application Question(s):

• Do You have experience or Knowledge of Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals?
• Do you have experience or Knowledge of Providing technical support to end users via phone, email, or in person.
• Do you have Strong knowledge of Windows, macOS, and mobile devices?
• Do you have knowledge or Experience with IT Service Management (ITSM) tools?
• Do you have Basic knowledge of cloud-based technologies?

Work Location: In person