Desktop Support Engineer

Mutual Respect, Empathy, Innovation, and Professional Pride. Do you see yourself within these values?

Founded in 2006 with the mission "To Challenge Complexity", Closer Consulting is a Data Science company specializing in Business Intelligence, Advanced Analytics, and Artificial Intelligence.

Developing projects in the most diverse industries – Banking, Telecommunications, Healthcare, Retail, Energy, Insurance, and Aviation, among others –, we have created an environment where the brightest enquiring minds feel at home, providing our people with the means, opportunities and support they need to thrive and innovate.

We are seeking a skilled Desktop Support Engineer to take on new challenges in a presential work model in Porto and Lisbon.

Are you the one?

We believe we are the ones to, by:

Essential

• Desktop support competencies – Software & Hardware Level 1 & 2.

• Windows and MacOS experience. o Strong customer services competencies / Customer oriented.

• Effective communication skills – written & verbal.

• Independently driven as well as a team member.

• Strong experienced Windows/MS Office and Messaging products.

• Experienced within the Banking or Financial Sector.

• Mobile device platform support. o Experience of request or incident toolsets.

• Awareness of Microsoft OS build methodologies and toolsets.

• Good negotiation skills

• Ability to manage client base staff with differing character traits

• Reporting and minute writing to a high standard

• Able to balance a high-tempo Production environment whilst also delivering elements of project

work.

• Plan and direct own activities with minimal management supervision.

• Expected to have prior experience of troubleshooting issues for a variety of applications, both written

in-house and from external vendors.

• Possess experience of support for mobile devices, iPhones/laptops/tablets.

• Display flexibility, adaptability, and open-mindedness in response to frequent and/or significant

changes to support needs, working closely with the rest of the Portugal team and Global support

teams, and assisting other regions as needs require.

Preferred

• Banking & financial software

• ITIL Foundation or other.

• Microsoft Qualifications.

• Hardware accreditation

If you believe in this match as much as we do, send us your CV to [email protected] and reach the closer side of life.

Closer is a company that values diversity and inclusion. We are committed to fostering an environment where everyone is treated with dignity and respect, regardless of race, gender, beliefs, sexual orientation, physical or mental disability, or other personal characteristics.

At Closer, we embrace the unique perspectives and experiences that everyone brings, and we believe that it is a fundamental driver for the success we've achieved.