Desktop Support Engineer

Skills

• Minimum 2 years of experience in IT Hardware and Desktop Support.
• Strong knowledge of Windows 10/11 and Microsoft Office.
• Experience with desktop/laptop hardware troubleshooting.
• Basic knowledge of Active Directory, DNS, DHCP, VPN, and networking.
• Experience with Outlook, Microsoft Teams, and remote support tools.
• Good communication, troubleshooting, and customer support skills.
• Ability to work independently and manage multiple support requests.

Role & Responsibilities

• Provide Level 1 and Level 2 desktop support for hardware, software, and network-related issues.
• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Install, upgrade, and maintain desktop PCs, laptops, printers, scanners, and other IT peripherals.
• Diagnose and resolve hardware issues such as motherboard, RAM, HDD/SSD, power supply, and display problems.
• Install and configure software applications, Microsoft Office, antivirus, and business applications.
• Configure and troubleshoot Outlook, email accounts, and Microsoft Teams.
• Join computers to Active Directory domains and manage user accounts, passwords, and Group Policies.
• Provide basic network support, including LAN/Wi-Fi connectivity, TCP/IP, DNS, DHCP, VPN, and printer sharing.
• Troubleshoot internet connectivity and network-related issues.
• Perform system backups, data migration, and OS reinstallation when required.
• Coordinate with vendors for hardware warranty, repairs, and replacement.
• Maintain IT asset inventory and documentation.
• Create and update support tickets while ensuring timely resolution within SLA.
• Provide remote support using remote desktop tools.
• Perform preventive maintenance and health checks on IT equipment.
• Assist in setting up desktops, laptops, meeting rooms, and conference devices.
• Support antivirus deployment, endpoint security, and Windows updates.
• Escalate complex issues to senior engineers or relevant teams.
• Ensure compliance with company IT security policies and procedures.

Requirements

• Must be willing to work beyond regular office hours whenever required.
• Should be available to provide remote or on-call support during weekends and public holidays, based on business requirements.
• Must be flexible to respond to critical IT incidents and emergencies outside normal working hours.
• Willingness to travel to company locations, if required.