Desktop Support Engineer

JD

Responsibilities:

• Configuration of desktops & laptops to the new joiners.
• Configuration of desktops for Work at home” employees.
• Maintain inventory of Hardware assets.
• Address user tickets regarding hardware, software, and networking.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.

Skills required:

• Excellent knowledge of desktop and laptop & printer hardware.
• Excellent knowledge of desktop/laptop internal components.
• Hands-on hardware troubleshooting experience.
• Hands-on troubleshooting experience on MS Tools – Outlook configuration, excel, ppt etc.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.

Personal Attributes:

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Willing to work in shifts & on weekends.