Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Mumbai, Maharashtra, India

Job Type: Full time

Experience: 0-2 years

Responsibilities

• Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office 365.
• Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.
• Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.
• Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.
• Configure and troubleshoot Microsoft Outlook and email-related problems.
• Provide L1 and remote support using tools like AnyDesk, TeamViewer, VNC, etc.
• Handle basic networking issues (LAN/Wi-Fi/IP configuration).
• Maintain IT assets and inventory records.
• Support Active Directory tasks such as user creation, password resets, and access issues.
• Perform preventive maintenance of IT equipment.

Requirements

• Handling 20-50 users for desktop-related activities
• Graduate in IT or IT certification
• Basic printer troubleshooting knowledge
• Hardware replacement and OEM warranty support knowledge
• Good email communication and prompt user response skills
• Good command over English and Hindi

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.