Desktop Support Engineer

Location: New York, NY (On-site)

About The Opportunity Are you looking to build a strong foundation in core infrastructure and high-performance computing? We are seeking an ambitious Desktop Support Engineer to join a fast-paced environment and support critical daily IT and desktop technology operations. Working alongside senior engineering mentor talent, you will gain hands-on experience troubleshooting complex Linux systems, hardware, and networks with a direct path to transition into a full Systems Engineer.

Responsibilities

• Deliver hands-on technical assistance for office technology, desktop systems, and end-user environments.
• Assemble, configure, upgrade, diagnose, and repair PC hardware and workstation components.
• Troubleshoot hardware, software, and basic connectivity issues to identify root causes and implement solutions.
• Maintain and support Linux-based workstations operating within a technical financial environment.
• Assist with infrastructure deployments, system updates, and routine IT operational workflows.
• Document operational procedures, technical solutions, and troubleshooting guides.
• Collaborate on increasingly complex systems and infrastructure projects alongside senior engineers.

Requirements (Must-Have)

• 1–3 years of experience in desktop support, IT operations, or systems administration.
• Practical, working knowledge of Linux operating systems.
• Solid understanding of PC hardware components with experience assembling, configuring, or repairing workstations.
• Proven troubleshooting skills across both hardware and software layers.
• Foundational understanding of networking concepts.
• Strong problem-solving mindset, rapid learning agility, and willingness to take ownership of technical challenges.

Preferred Qualifications (Nice-to-Have)

• Experience with Linux system administration, servers, or compute cluster environments.
• Exposure to scripting, task automation, or infrastructure tools.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Linux+).
• Prior experience supporting high-performance technology or financial trading environments.