Desktop Support Engineer

Responsibilities for Help Desk

· Manage Help Desk tickets in a timely manner

· Respond to customer issues via phone, email and computer chat

· Provide customer assistance

· Document customer interactions

· Run diagnostics to resolve customer reported issues

· Escalate issues to the next Tier with next level of difficulty

· Install, make changes and repair computer hardware and software

· Follow-up with customers to ensure issues are resolved

Qualifications for Help Desk:

· Microsoft Certified Systems Engineer designation, preferred

· 2+ years of experience working in a help desk environment

· Available to work regular overtime

· Proficiency with a MAC and IOS computers

· Excellent oral communication skills

· Detail oriented in order to keep detailed notes on tickets

· Highly organized to keep Help desk tickets order

· Ability to diagnose and resolve basic computer technical issues

Key Skills

L2 Troubleshooting skills in hardware, software, and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until to get solution for an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Create technical documentation and manuals.

**Willing to work with Rotational shift**
**Immediate Joiner **

Contact Hr
Bhuvana - 9003142494

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person