Desktop Support Engineer

Desktop Support Analyst - Contract

Synchro are working exclusively with a customer who are hiring for an experienced Desktop Support Analyst to join a Houston-based project, supporting a Windows 11 migration alongside BAU desktop support and user onboarding.

This role will be based in Houston and will require you to be onsite full time. This is an initial 3 month contract which has the potential to extend.

Day to day duties include building and provisioning Windows 11 laptops using Microsoft Intune, as well as supporting desktop and end-user issues & onboarding new users. You'll also support desk moves and wider workplace technology requirements as well as provide troubleshooting across AD, Group Policy, Microsoft 365, Exchange, VDI, networking, security and video conferencing.

Required skills & experience

• Experience in a similar desktop/end-user support role

• Strong hands-on Windows 11 migration experience

• Strong Microsoft Intune experience, particularly device provisioning and application deployment

• Microsoft 365 administration experience

• Experience with ITSM platforms such as ServiceNow or Jira

• Good understanding of ITIL

Experience with the any of the following is desirable, although not essential; Azure / Entra ID, PowerShell, SCCM, Microsoft Defender, Endpoint Manager, Azure Virtual Desktop, Jira & Confluence.

Role Summary

Role : Desktop Support Analyst (Contract)

Duration: 3 months initially - potential to extend

Location: Houston, TX - Onsite fulltime

Rate : $30 - $35 per hour