Desktop Support Engineer

IT Customer Service Representative

Mumbai

Job Description: Desktop support engineer

Key Responsibility:

1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.

2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.

3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Technical Experience:

1-Installation & configuration of various applications.

2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.

3-Engineer ensure proper logging of all issues.

4-Document technical issues in the knowledge database.

5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.

6-Keep track of users system issues until resolved by adhering to the SLA.

Professional Attributes:

1 - Good technical skills & should possess with current technology.

2 - Good communication skills both written & verbal.

3 - Should be a Tech-Savviness.

4 - Flexible to work in all shift & under pressure situations.

5 - Good analytical skill.

Educational Qualification: -

Diploma/BE in computer technology.

Should be completed 15 years full time education.