Desktop Support Engineer

Job Description: Desktop Support Engineer

Job Title: Desktop Support Engineer
Department: IT Support / Infrastructure
Experience: 14 Years
Employment Type: Full-Time, Permanent
Job Location: Chennai / Bengaluru / Hyderabad / Pune
Work Mode: Work from Office
Industry: IT Services & Consulting

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical assistance to end users, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day operations.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Diagnose hardware, software, network, and connectivity issues.
• Support Microsoft Office 365, Outlook, Teams, and other productivity tools.
• Configure user accounts, password resets, and access permissions in Active Directory.
• Troubleshoot LAN, Wi-Fi, VPN, and basic connectivity issues.
• Install and update software, drivers, antivirus, and security patches.
• Maintain IT asset inventory and documentation.
• Log, track, and resolve incidents and service requests using a ticketing system.
• Escalate complex issues to the appropriate technical teams.
• Follow IT security policies and standard support procedures.

Required Skills

• Strong troubleshooting skills in desktop and laptop hardware.
• Good knowledge of Windows 10/11 operating systems.
• Basic knowledge of networking: TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Experience with Microsoft Office 365 and Outlook.
• Basic knowledge of Active Directory and user account management.
• Familiarity with IT service management and ticketing tools.
• Good communication, customer service, and problem-solving skills.

Preferred Qualifications

• Diploma, B.E./B.Tech, B.Sc. Computer Science, BCA, or equivalent qualification.
• CompTIA A+, Microsoft, or other relevant IT support certifications are an advantage.
• Experience with ServiceNow, Jira Service Management, or similar ticketing tools is preferred.

Salary

As per industry standards, based on experience and technical skills.

How to Apply

Interested candidates can apply with their updated resume, highlighting relevant desktop support experience, technical skills, and notice period.

Keywords: Desktop Support Engineer, IT Support Engineer, Technical Support Engineer, L1 Support, L2 Support, Help Desk Support, Service Desk Analyst, Windows Support, Hardware Troubleshooting, Active Directory, Office 365, Networking Support, IT Infrastructure Support.

Send your resume at [email protected]