Desktop Support Engineer

Role & responsibilities

• Ability to ensure smooth functioning of IT infrastructure for end user.
• Installation, configuration, and troubleshooting of email clients such as Microsoft O365 and Outlook.
• Managing and resolving user hardware, software, and network-related issues in a timely manner.
• Providing user-level support for Microsoft Windows and applications.
• Installation and configuration of Windows 11.
• Coordinating project activities, resources, equipment, and information, and acting as a point of contact between project teams and other stakeholders.
• Resolving hardware and network connectivity issues.
• Configuring local and network printers.
• Coordinating with manufacturers/providers to resolve hardware and software technical issues.
• Internet and LAN configuration and troubleshooting.
• Software troubleshooting, updates, and patch installation.

Preferred candidate profile

• Minimum 02 to 04 years of work experience.
• Good knowledge of trading and business applications, along with IT infrastructure support.
• Good knowledge of ticketing tools, help desk procedures, products, and services.
• Ability to ensure smooth functioning of IT infrastructure for end user.
• Knowledge of English and Hindi languages.