Desktop Support Engineer

An Motion Desktop Support Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Desktop Support Engineer – Sync In Motion Pte Ltd

Provide on-site and remote technical support to clients, covering hardware, software and IT peripherals. You will work in a team of 2 and handle issues independently at client sites.

Main working location:
Bishan

Responsibilities

• Troubleshoot hardware and software issues for end users, on-site and remotely
• Install and configure software and hardware, and support installations and migrations
• Manage user accounts and provide application support
• Maintain IT peripherals and perform data backups
• Log incidents and follow up with vendors until they are resolved
• Maintain good client relationships and a high standard of service

Standby requirement (24/7)

• This role requires 24/7 standby. You will hold a standby phone when assigned and respond to urgent issues after hours, on weekends and on public holidays.
• The team is only 2 people, so standby rotation is frequent.
• Please apply only if you can commit to this.

Requirements

• Knowledge of operating systems (Windows), software and hardware
• Strong verbal and written communication skills
• Good problem-solving skills
• Able to work independently and with colleagues and clients
• Basic programming or SQL knowledge is an advantage (e.g. C, C++, SQL)