Desktop Support Engineer

Job Description: Desktop Support Engineer

Experience: 1 to 2 Years
Job Type: Full-Time
Department: IT Support / IT Infrastructure

Job Summary

We are looking for a Desktop Support Engineer with 12 years of experience in providing technical support to end users. The candidate should have good knowledge of Windows operating systems, desktop and laptop troubleshooting, hardware and software installation, networking basics, and IT helpdesk support.

Roles and Responsibilities

• Provide L1 technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
• Troubleshoot hardware and software issues, including system performance, application errors, and driver problems.
• Install and configure Microsoft Office, Outlook, and other business applications.
• Perform basic troubleshooting of LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.
• Create, manage, and troubleshoot user accounts and password resets in Active Directory.
• Provide support for Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
• Troubleshoot printers, scanners, and other connected devices.
• Log, track, and resolve incidents and service requests using a ticketing tool.
• Support system imaging, software deployment, antivirus updates, and Windows updates.
• Assist with IT asset management, hardware inventory, and equipment allocation.
• Escalate complex technical issues to the appropriate support teams.
• Maintain IT documentation and follow company IT policies and security procedures.

Required Skills

• 1–2 years of experience in Desktop Support or IT Helpdesk Support.
• Good knowledge of Windows 10/11 operating systems.
• Basic knowledge of computer hardware, software installation, and troubleshooting.
• Working knowledge of TCP/IP, LAN, Wi-Fi, DNS, and DHCP.
• Basic knowledge of Active Directory and user account management.
• Knowledge of Microsoft Office and Outlook troubleshooting.
• Familiarity with ticketing tools such as ServiceNow, Jira Service Management, or ManageEngine.
• Good communication, troubleshooting, and problem-solving skills.
• Ability to provide timely technical support to end users.

Educational Qualification

• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.
• Relevant IT certifications are an added advantage.

Preferred Skills

• Basic knowledge of Microsoft 365 administration.
• Familiarity with remote support tools.
• Basic knowledge of ITIL processes and incident management.
• Knowledge of endpoint security and antivirus tools.

Key Competencies

• Customer service and end-user support.
• Analytical and troubleshooting skills.
• Time management and teamwork.
• Clear verbal and written communication.
• Willingness to learn new technologies and IT support processes.

Contact -Radhika TR -9481349757