Desktop Support Engineer

Key Responsibilities

• Provide L1/L2 technical support to end-users via phone, email, or in-person
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Troubleshoot hardware, software, and network issues
• Support Windows OS, MS Office, Outlook, and other business applications
• Handle user account management (Active Directory), password resets, and access permissions
• Perform software installations, upgrades, and patch management
• Manage and support VPN, remote access, and basic networking issues
• Maintain IT asset inventory and documentation
• Coordinate with vendors for hardware repairs and replacements
• Ensure adherence to IT policies, security standards, and compliance

Required Skills

• Basic knowledge of Windows 10/11, MS Office Suite
• Familiarity with Active Directory, DNS, DHCP
• Understanding of networking concepts (LAN, WAN, TCP/IP)
• Experience with ticketing tools (ServiceNow, Jira, Remedy, etc.)
• Troubleshooting skills for hardware and software issues
• Knowledge of antivirus and endpoint security tools
• Maintain and track IT asset inventory (laptops, desktops, accessories)
• Perform asset tagging, auditing, and reporting
• Coordinate hardware allocation and stock management
• Experience in remote support tools (TeamViewer, AnyDesk)
• Maintain proper documentation of issued/returned assets
• Set up and support video conferencing systems (Teams, Zoom, Webex)
• Troubleshoot audio/video issues, camera, mic, and display problems
• Assist users in meeting setup, scheduling, and connectivity issues
• Ensure smooth functioning of conference room AV equipment

Interested? Let's connect and discuss how you can be part of our journey.
on [email protected] or Give a call on + 91 7718891340

Pay: ₹270,000.00 - ₹320,000.00 per year

Work Location: In person