Desktop Support Engineer

Position: Desktop Support Engineer

Location: Cambridge, ON (Onsite)

Employment Type: Contract

Experience Range: 5-8 Years

Job Description:

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
• Work with vendors to conduct physical asset audit and maintain asset stock rooms.
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
• Smart hands support for Server and Network devices.
• Train the Trainer.

Roles & Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation.
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Generic Managerial Skills, If any

• ITIL Trained/Certified, Dell Certified technician, Apple Certified technician