Desktop Support Engineer, Dehradun (Immediate Joiner)

Role & responsibilities

Desktop L1- Roles and Responsibilities :

• Installation and Configuration of OS on laptops & Desktops.
• CCTV installation and troubleshooting.
• Ticketing tool (Service Request portal) knowledge and its functionality.
• Configure desktop and laptop as per the desktop/laptop standardization policies
• Installation and Configuration of MS office Troubleshooting issues related to standard office softwares (MS Office Word, xls, PowerPoint etc.).
• Installation / re-installation / configuration of in-scope client software / applications and Other applicable business Software’s.
• Installing and troubleshooting SAP, AutoCAD, CorelDraw, Adobe acrobat writer, etc
• IMAC submission for allocation and deallocation of devices
• Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
• Installation/Troubleshooting/re-installation/configuration of systems, printers, scanners. Troubleshoot print queue related issues.
• Configure appropriate rights and permissions for accessing printers.
• Configure Print Queues for Servers / Users / Groups.
• Troubleshooting of critical network issues for end users.
• Support for local area network issues (LAN), DHCP client.
• Configuration of IP addresses in PCs and adding the same to VLANs (As applicable).
• Installation / configuration of e-mail clients.
• Performing user data recovery as applicable.
• Installation and Configuration of Anti-Virus Software.
• Install approved OS patches onto desktops / laptops.
• Remove virus from respective desktop / laptop with the antivirus software.
• Troubleshooting of critical Desktops & Laptop hardware problems.
• Raising tickets with coordination with vendor for hardware related issues and follow up until closure.
• Pick up the assigned service request & tickets and work until closure

Preferred candidate profile