Desktop Support Engineer -Dundee

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• We are looking for Band 2 engineer with 3+ yrs of exp for dispatch work
• It is an Onsite Opportunity
• Work locations - Dundee ,Unit 2 Overgate Centre, DD1 1UF, Dundee
• No Sponsorship provided for this role.

Role Purpose

The Desktop Support Engineer provides hands‑on technical support across end‑user devices, ChromeOS environments, Google Workspace, Windows PCs, and core office IT infrastructure. The role focuses on device provisioning, secure data handling, connectivity troubleshooting, and ensuring users have a stable and secure working environment.

Engineers are expected to work independently on routine technical issues, support onsite and remote users, and follow established ITSM processes for incident, request, and asset management.

Key Responsibilities

• ChromeOS setup, enrolment, and troubleshooting.
• Google Workspace & Admin Console basics.
• Building and booting USB media.
• Secure erasure of Windows PCs with certified destruction records.
• Wired LAN and Wi‑Fi troubleshooting.
• Printer mapping and test printing (including Canon devices).
• Working knowledge of virtual machines and PXE boot.
• Physical installation of displays, cabling, peripherals, and safe manual handling.
• Experience supporting retail‑estate rollouts and asset lifecycle processes.
• Chain‑of‑custody and secure disposal compliance.

Preferred Skills

• Experience in multi‑site retail or field support environments.
• Familiarity with ITSM tools (ServiceNow, Jira, Freshservice).
• Basic Windows OS imaging and deployment knowledge.
• Understanding of device management tools (MDM/EMM).
• Awareness of security and compliance best practices.