Desktop Support Engineer (Freshers / Experienced)

Job Summary

Rocket Infosystems is hiring a Desktop Support Engineer with hands-on foundational knowledge of computer hardware, operating systems, and basic software troubleshooting. You will be responsible for providing technical support, diagnosing hardware/software issues, and ensuring seamless day-to-day desktop operations for end users.

Key Responsibilities

• Diagnose and troubleshoot desktop, laptop, printer, and peripheral hardware issues.
• Resolve Windows operating system, application, boot, slow performance, and software errors.
• Install, format, and configure Windows OS, system drivers, utility software, and updates.
• Inspect and troubleshoot components including RAM, SSD/HDD, display, battery, charger, keyboard, mouse, and power/connectivity elements.
• Carry out basic component replacement, system cleaning, and preventive maintenance.
• Provide clear, professional technical assistance to users and document issues, actions taken, and resolutions.
• Escalate complex issues to senior technical teams while adhering to service closure procedures.

Qualifications & Requirements

• Education: ITI, Diploma, or Bachelor’s Degree in Computer Science, IT, or a related technical discipline.
• Experience: 0 to 1 year of experience in Desktop Support, IT Support, or Hardware Support (Freshers with solid basic technical knowledge are welcome to apply).
• Vehicle Requirement: Owning a two-wheeler (Bike) is compulsory.

Key Skills & Competencies

• Basic knowledge of computer hardware components and assembly.
• Familiarity with Windows OS troubleshooting and basic networking (LAN, Wi-Fi, IP configuration).
• Problem-solving mindset with structured troubleshooting skills.
• Good customer-handling, communication, and reporting abilities.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: Hybrid remote in New Friends Colony, Delhi, Delhi